We do everything we can to satisfy our customers and meet their needs. PROFROID provides the support you need to enjoy optimum performance, naturally, from day one through the entire life cycle. We also provide expert advising to get the most out of your installation during the entire lifetime. We support you during the commissioning of your solution in order to train your teams.
PROFROID makes every effort to satisfy you and meet the needs of its customers.
In close collaboration with our engineering department, our sales teams are available to study your projects and advise you; so that together, we can develop an appropriate, reliable and sustainable technical solution.
Our presence in France and abroad strengthens our ties and your satisfaction is our sole objective.
Our support, our listening and our commercial follow-up have enabled us to be at your side for more than 50 years. Rely on PROFROID for your next project and let us show you that you are making the right choice...
PROFROID provides you technical support throughout the life cycle of your products.
Our technical support consists in 4 main lines :
- Advising and troubleshooting : Our hotline team is trained to guide you and to carry out remote diagnosis. So that we can quote offers and plan interventions at your earliest convenience.
- Commissioning assistance : We support our contractor customers in France and abroad.
- Spare parts’ sales : In collaboration with our engineering department, we efficiently address your components requests allowing a quick delivery on site.
- Clients trainings on new products and technologies.