Manufacture of refrigeration and freezing equipment
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Customer satisfaction questionnaire.
Dear customer,
 
Thank you for taking a few minutes to complete this satisfaction survey.
 
To enable us to implement the necessary improvements, please comment your answers.
 
Select one answer for each question :
Name :
First name :
Email :
Compagny : *
Adress : *
Date :
1- Are you satisfied with the quality and shape of quotations?
Free commentary about the question 1.
2- Are you satisfied with the time to receive quotation?
Free commentary about the question 2.
3- Are you satisfied with the availability and communication with the quotation team?
Free commentary about the question 3.
4- Are you satisfied with the reactivity of sale assistance in recording and following up your orders?
Free commentary about the question 4.
5- Are you satisfied with the quality of the communication on product (website, mailing, catalog)?
Free commentary about the question 5.
6- Are you satisfied with the frequency of visits to our sales representative?
Free commentary about the question 6.
7- Are you satisfied with the availability and communication with our sales representative?
Free commentary about the question 7.
8- Are you satisfied with the handling of your special requests by our sales representative?
Free commentary about the question 8.
9- Are you satisfied with the quality of the product delivered?
Free commentary about the question 9.
10- Are you satisfied with the delivery time announced at order intake?
Free commentary about the question 10.
11- Are you satisfied with the availability and communication with our logistics department?
Free commentary about the question 11.
12- Are you satisfied with the reactivity of the logistics department to solve a delivery issue?
Free commentary about the question 12.
13- Are you satisfied with the technical solutions provided by our hot-line?
Free commentary about the question 13.
14- Are you satisfied with the delivery time for spares parts?
Free commentary about the question 14.
15-Are you satisfied with the availability and communication with our hot-line?
Free commentary about the question 15.
16- Are you satisfied with the reactivity of our technicians during their intervention to your site?
Free commentary about the question 16.
17- In terms of overall satisfaction of the Company PROFROID, are you :
Free commentary about the question 17.
18 - What are the fields where PROFROID has progressed ?
19 - What are the fields where Profroid has regressed ?

 

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Profroid, A Carrier Company. © 2020 Carrier